Netiquette: communicating politely online

In short: Netiquette is a set of rules of conduct for respectful communication on the internet. Without facial expression and tone, misunderstandings arise more easily, so clear, friendly words count.

In more detail: Behind every profile there is a person.

In detail

• Respect: No insults, no mockery; stay factual.
• Read before writing: Understand first, then reply.
• CAPITAL LETTERS: Seem like shouting, use sparingly.
• Irony: Often misunderstood without tone; mark it if in doubt.
• Privacy: Do not post others’ photos or data without permission (urheberrecht).
• Conflicts: Do not escalate in the public chat; clarify privately if needed (kommunikation-vier-ohren-modell).
• Subject and greeting: Clear and polite in e-mails.
• Reaction: Report and block insults, do not feed them (cybermobbing-erkennen-handeln-und-vorbeugen).