Right of withdrawal in distance selling

In short: If you buy online, by phone or from a catalogue as a consumer, you can usually withdraw from the contract within 14 days without giving a reason.

In more detail: For goods the period starts on receipt, for services at the conclusion of the contract. Withdrawal needs no justification, but a clear statement, for example by email. If the seller did not instruct you properly, the period extends up to twelve months and 14 days.

In Depth

Not legal advice.

• Start of the period: With a delivery in several parcels, only with the last parcel. For subscriptions, from conclusion of the contract.
• Returning goods: The consumer must send the goods back within 14 days of the declaration. They bear the cost only if the seller pointed that out beforehand.
• Refund: The seller refunds within 14 days of the withdrawal, including the standard delivery costs. It may wait until the goods arrive or proof of return exists.
• Compensation: For goods used beyond mere inspection, the seller can deduct for loss of value.
• Exceptions: Custom-made goods, quickly perishable goods, sealed hygiene items or data carriers once opened, tickets for dated leisure events.
• Digital content: The right expires if the consumer expressly agrees that the provider starts immediately and confirms that this ends the right. See Right of withdrawal for digital content.

See also: Warranty and statutory guarantee, T&Cs