Resolving conflicts in the workplace

In short: Workplace conflicts often arise from unclear responsibilities, differing expectations or communication problems. Addressing them early and factually prevents escalation.

In more detail: Unspoken conflicts often affect the working atmosphere and productivity.

In detail

• Recognising causes: Responsibilities, resources or personal differences as common triggers.
• Seeking a conversation: Address it directly and respectfully instead of complaining through third parties.
• I-messages: Describe your own perception instead of making accusations (konfliktmanagement-im-alltag).
• Involving a manager: For persistent conflicts a neutral mediation can help.
• Documenting in writing: For repeated problems, record the content of conversations.
• Works council: Can support serious conflicts where one exists.
• Self-protection: In case of bullying or discrimination, seek professional help (mobbing-am-arbeitsplatz-erkennen-und-handeln).