Cancellation button (§ 312k BGB)

In short: Since 1 July 2022, providers that conclude consumer contracts online must offer a clearly visible button labelled “Cancel contracts here”.

In more detail: The button must be reachable without logging in, lead to a confirmation page and trigger an acknowledgement of receipt with date and time. It applies to ongoing contracts such as subscriptions, memberships and streaming.

In Depth

• The button is labelled “Cancel contracts here” or equivalent so consumers find it quickly.
• The confirmation page only asks for details needed to identify the contract (name, contract, time of cancellation).
• A second button, “Cancel now”, completes the process.
• The provider must acknowledge receipt electronically without delay. If it does not, the consumer can prove they cancelled, for example by screenshot.
• Anyone who does not offer the button risks that consumers may cancel at any time without notice.

See also: Notice period and automatic renewal