Online banking and paying online

In short: Use online banking only through the official app or the bank address you typed yourself. Approve confirmations only when you triggered them yourself.

In more detail: Banks use two-factor methods (for example app approval, TAN). Fraudsters fake bank pages and calls. A bank never asks for your password or TAN on the phone.

In Depth

• App or type the address yourself: No links from emails.
• Check TAN/approval: Compare amount and recipient in the approval display.
• Never share: PIN, TAN, passwords, card verification number.
• Payment methods: Direct debit, credit card, PayPal, pay on invoice. Activate card limits and notifications.
• Public Wi-Fi: Avoid for banking.
• Suspicion: Have the account blocked immediately (blocking hotline in Germany: 116 116).
• Check statements: Report unknown debits quickly.

See also: Recognising phishing and scams, Safe passwords for beginners